This policy explains how information may be collected and used when you visit getkoken.com or contact KOKEN.
1. Information you provide
When you contact us, we may receive information such as your name, email address, telephone number and the contents of your enquiry. Order and payment information is handled through the relevant Shopify checkout and payment providers.
2. Website analytics and cookies
We may use analytics tools to understand website traffic and improve the site. Analytics cookies are used according to the consent choices presented on the website. You can also manage cookies in your browser settings.
3. How information is used
Information may be used to respond to enquiries, support orders, provide customer service, maintain website security, understand website performance and improve our services.
4. Sharing and service providers
We may use service providers such as website hosting, analytics, Shopify, payment and logistics providers where necessary to operate the website and fulfil orders. We do not sell personal information.
5. Data retention and security
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, subject to operational and legal requirements. Reasonable measures are used to protect information, but no internet service can guarantee absolute security.
6. Your enquiries and access requests
You may ask about personal information held by us or request a correction where appropriate. Contact info@sparktant.com or WhatsApp +852 4605 6813.